Code of Conduct

Membership of TMG demonstrates the desire for Members to operate responsibly and to deal with Customers fairly, courteously and in accordance with good industry practice. This includes the Member not engaging in high pressure selling, providing sensitive treatment for Vulnerable Customers and providing full written information to Customers on request. Members must also provide Customers with clear and accurate information on the availability and price of services and goods, routine servicing and all warranties and guarantees. Customers have the confidence of knowing that any complaint they have in respect of a Member or Work done or not done by a Member will be handled speedily and cost effectively by that Member, the Code Sponsor or the Alternate Dispute Resolution provider in accordance with the Complaint Process.